Rooms Division Manager

POSITION: Rooms Division Manager DEPARTMENT: Engineering, Front Desk, Housekeeping SUPERVISOR: General Manager POSITION OVERVIEW: The Rooms Division Manager is responsible for assisting the Hotel Manager in all aspects of revenue, room inventory and occupancy percentage in accordance with budget.
Maintain labor and operating budgets for all departments reporting to position.
Establish efficient productivity through assistance from department managers and supervisors.
EDUCATION & EXPERIENCE: Minimum of 5 years of experience in hotel management Computer skills required.
Familiarity with Microsoft Office preferred.
Experience with hotel systems is preferred.
Able to solve problems and make sound business decisions.
Effective business writing skills.
Requiresabilitytoinvestigateandanalyzecurrentactivitiesand/orinformationinaspecializedfield involving readily available data and indicating logical conclusions and recommendations.
Abilitytocommunicateandprovideinformationandassociatedservicestomanagement,employees,and QUALIFICATIONS: GoodunderstandingoftheEnglish Goodcommunicationskillsbothwrittenand Requires advanced knowledge of the principles and practices within the finance and hospitality professions.
Thisincludesexperientialknowledgerequiredformanagementofpeopleandcomplex PHYSICAL REQUIREMENTS: Exert physical effort in lifting/transporting at least 25 pounds.
Push/pull carts and other equipment up to 100 pounds.
Endure various physical movements throughout the work areas.
Work environment - offices, banquet rooms, and all areas of the hotel.
The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
JOB RESPONSIBILITIES: Responsible for assisting the Hotel Manager with the successful operation and administration of all rooms to include Front office, Housekeeping and Engineering.
Ensure that all departments are continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time.
Responsible for ensuring that all hotel rooms follow brand standards and at the highest level of service.
Achieve desired outcomes by planning, implementing, and controlling effective departmental strategies that drive results and through the creation, development, and maintenance of a competent, motivated, and empowered hotel staff.
Effectively lead, train, coach, motivate, engage, and provide feedback to hotel staff, supervisors, and managers daily.
In the absence of the Hotel Manager, the Director of Rooms will assume this role.
Ensures the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.
Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
Maintainknowledgeofallhotelfeatures/services,hoursofoperation,roomrates,specialpackagesand promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
Befamiliarwithalllocalattractions/activitiestorespondtoguestinquiries MaintaincompleteknowledgeofcorrectmaintenanceanduseofUseequipmentonlyas intended.
Always maintain positive guest relations.
Interact with guests to obtain feedback on quality and servicelevels;effectivelyrespondingtoandhandlingguestproblemsandcomplaintstoensureguest Addressandrespondtoguestcommentsontravelreviewsites,commentcardsorother Driveeffectivecommunicationacrossalldepartmentstoensureconsistency,cohesivenessand understanding of objectives and priorities.
Assistinevaluatingtheperformanceofall Processvendorinvoices,completebankdeposits,auditcashbanksandperformotheraccounting-related functions as necessary.
Overseecompilation,preparation,back-up,andanalysisofperiod-enddatato provide information and recommendations to management on current procedures and controls.
Usebudgets,operatingstatementsandpayrollprogressreportsasneededtoassistinthemanagementof the Room Operations.
Participateinthemanagementofdepartmentalcontrollableexpenses toachieveorexceedbudgeted Monitorandreviewthedailyrevenuereport,thedailylaborreportandthemonthlyprofitandloss statement, analyze results and act when necessary.
Controlallcapitalexpendituresandensuretheproperguidelinesareadheredtoandprojectsare completed on a timely basis.
EnsurethatallVIPsarepre-registeredaccordingto Reviewresumesforarrivinggroups;organizeandcoordinatemasteraccountsandcheck-in/pre- registration procedures.
CoordinatedeliverytimeofamenitieswithRoomService,ensuringtimely Monitorexisting standard operating procedures.
Conductroutineinspectionsofthepublicareasofthehotel,recognizingandcorrectingany potential safety hazards and addressing cleanliness issues.
InspectProvidefeedbacktohousekeepingandmaintenancedepartments.
Day-to-daymanagementresponsibilitiesincludingscheduling,motivating,assigningactivities,training, and policy and procedural assessment.
Investigate,report,andcoordinateallhotelaccidentsthatareemployeeandguest Helptogrowthebusinessthroughinquisitivenessattimeofreservationandcheckinandthroughsales calls and public relations.
Meetingwithpotentialclientsandensuringthatthehotelgetsnew Always maintain guest confidentiality.
Assistsinhandlingemergenciestoprotectourguestsandassociatesandpreservethebuildingand its systems during the emergency.
Must act as quickly and responsibly as possible to return the building to its normal operating status.
Responsibleforknowingandabidingbyalldepartment,CommonwealthLodgingManagementandhotel policies and procedures.
As well as the brand standards, policies, and procedures.
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements,andInstead,itisprovidedasageneraloverviewoftheexpectationsforthe position.
Thisindustryfunctionsseven(7)daysaweek,twenty-four(24)hoursa Regularattendanceinaccordancewith company standards is essential for success in this position.