TL, PATIENT ACCESS

Sentara Health is currently seeking a Team Lead, Patient Access Representative at our Sentara Norfolk General Hospital in Norfolk, Virginia.
Hours/Shift: Full-Time, Nights Sentara Benefits: We are setting the standard for medical excellence within a vibrant, creative, and highly productive workplace.
Sentara offers exciting benefits including medical, dental, vision, paid annual leave, paid parental leave, emergency caregiver leave, educational assistance, student loan paydown, 403(B), 401(K) and more! For more information about our employee benefits click Benefits - Sentara (sentaracareers.
com) Join our team! Be a part of an excellent healthcare organization who cares about People, Quality, Patient Safety, Service, and Integrity.
Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years.
U.
S.
News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.
Position Overview: The Patient Access Team Leader is a working resource to the patient registration teams.
The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE).
They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur.
The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups.
Click https://youtu.
be/5J3AFqVhS8w to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Health.
Education Required: High School Diploma Experience Required: Two Years of Customer Service and/or Two Years of Data Entry Two Years of Healthcare experience *Associate or Bachelor’s Degree in Lieu of two years of experience* Keywords: #INDEED, Customer Service, Patient Registration, Leadership, Data Entry, Front Desk, Team Lead, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical, monster The Patient Access Team Leader is a working resource to the patient registration teams.
The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE).
They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur.
The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups.
Two years of customer service and/or data entry experience required.
Two year of previous healthcare experience in a related area required, three years preferred.
Associates or bachelors degree can be considered in lieu of two years of experience.
Required to meet the written requirements and competency to serve as a preceptor and to provide department orientation.
Required to be a trained super user for McKesson (HBOC/HealthQuest) and/or Epic (Prelude/Resolute), and the insurance eligibility/verification system.
Demonstrated competency of working in two or more Patient Access areas required.
One of the approved professional certifications must be obtained within 6 months of hire.
CHAA, CRCR, or CRCS certification required.
Certified Revenue Cycle Specialist Institutional (CRCSI) - Certification - Other/National Certified Healthcare Access Associate (CHAA) - Certification - National Association of Healthcare Access Management (NAHAM) Customer Service 2 years Healthcare 2 years Data Entry 2 years Social Perceptiveness Critical Thinking Microsoft Office Coordination Leadership Speaking Communication Service Orientation Active Listening Technology/Computer