Patient Accounts Representative

Overview: Review and submit office charges for the Departments of Maternal Fetal Medicine, Generalist OB/GYN, Minimally Invasive and Gynecologic Surgery and Urogynecology.
Obtain authorizations and prepare surgery packages for patients.
Work directly with physicians, practice manager and billing manager in coding and submission of surgery charges.
Responsibilities: Knowledge of Medical EHR and create medical charge encounters.
Work closely with surgical providers to ensure notes are submitted in a timely manner for claims processing.
Send surgical packets to Medical Records to be scanned into EMR.
Check Active Tasks in EMR daily.
Check surgical provider schedules from EMR.
Check patients off surgery schedule as charges are reviewed and submitted.
Maintain close relations with hospital staff and referring offices.
Call referring offices for required documentation as needed.
Answer questions from the front desk and co-workers regarding surgery billing.
Pre-certify/authorize surgical procedures and verify benefits with appropriate insurance company.
Knowledge of insurance denials for research and resolution.
Register and Update patient demographics in IDX Enter all authorizations received for surgery services into IDX.
Assists patients/customers with insurance information and balances Must possess the ability and skills to work independently in a team environment.
Compliance with Policies and Procedures within the Department of Generalist OB/GYN; Minimally Invasive and Gynecologic Surgery; Urogynecology and Maternal Fetal Medicine.
Perform other duties as assigned.
Qualifications: High School diploma/GED.
One (1) year of medical office experience or must have completed a medical billing/coding program.
Must be familiar with ICD-9 and CPT coding.
Must be customer service oriented.
Location : Location: US-VA-Norfolk