Overview:
Responsible for greeting patients, answering the telephone, scanning pertinent patient data into the electronic medical record, checking patients in and out, verifying patient insurance and referrals, and scheduling appointments.
Patient confidentiality must be maintained at all times.
Responsibilities:
Greet and arrive patients in a courteous and timely manner.
Checks-in and checks-out patients, obtains referrals when appropriate, schedules outside appointments with specialists when requested and handles hospital consults.
Registers existing and new patients, verifies demographics and insurance, determines insurance copays, and collects money and copays to send to the Medical Group, post all payments collected into IDX.
Responsible for retrieving the phones from the answering service at the beginning of each day and transferring phone lines to the answering service at the end of each day.
After transferring calls to the answering, call the number to verify that everything went through correctly
Answers incoming calls and handles by transferring, entering a message in the EHR or paging doctors when appropriate.
Schedule/reschedule clinic and ancillary testing appointments.
Responsible for working/maintaining task list in the electronic medical record and assist with reports as needed.
Checks the electronic medical record for referrals and authorization prior to visit or upon patients arrival.
Makes sure all information/ paperwork in scanned into the patients chart.
All other duties as assigned related to front office and administrative duties.
Gives directions to patients and visitors.
Maintains order in reception room
Qualifications:
High school diploma/GED with excellent written and verbal communication skills.
Must be highly organized with outstanding customer service attitude and have the ability to adapt and work under pressure.
Prior experience working in a medical office setting highly desired but not required.
Location : Location: US-VA-Norfolk
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