Customer Service Representative
Come work at MDS!
What is MDS?
Maritime Delivery Services, Inc.
is an Intermodal drayage company servicing most major intermodal hub locations with centrally located terminals.
The company utilizes owner operators, dedicated leased units, and a preferred network of outside carriers to provide top quality service.
What does that mean?!
It’s a trucking company that helps move big containers from the sea to wherever they are going AND they do it well!
What do they offer?
Medical
Dental
Vision
401K
Vacation days
Paid Sick days
Paid Holidays
Education Assistance
DAY JOB- Mon-Fri 8am-5pm
Job Duties for Customer Service Representative:
Assist direct supervisor with dispatch, customer service, and office reporting duties
Ability to work with drivers, assisting, and finding solutions
Monitor port site and update ERD, Vessel and booking information daily in the dispatch system
Set appointments with customers to maximize daily productivity
Input new loads in system
Keep dispatch system updated with contact info and shipment delivery instructions
Provide assistance to external/internal customers regarding inland transportation and company standards
Measure and report performance of basic intermodal initiatives
assist customer service with timely capacity changes and reschedule appointments as need
Manage drivers with service issues, ELD issues, safety concerns
Compile and process paperwork for quarterly fuel tax reporting
General office duties as assigned
Preferred Skills
Be a team player - Interacts effectively with people externally and internally
Strong data entry skills
Strong communication and interpersonal skills
Proficiency in MS Word, MS Excel and MS Outlook
General proficiency in office equipment (personal computers, fax, copier, calculator, data entry)
1+ years’ experience in Intermodal drayage preferred
All employment is contingent upon the successful completion of a background check.
MDS is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment.
MDS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
For more information, we encourage you to visit us at www.
maritimedeliveryservices.
com.
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