Benefit Program Manager

Hiring Range: $73,941.
00 to $106,476.
00 Full Time or Part Time: Full Time Additional Detail APPLY HERE: Chief of Benefits | Job Details tab | Career Pages (governmentjobs.
com) GENERAL STATEMENT OF JOB Under limited supervision, performs supervisory and administrative duties in multiple benefit programs administered through the Benefit Programs Division of Social Services.
Reports to the Assistant Director of Social Services.
ESSENTIAL JOB FUNCTIONS Directs, coordinates, and supervises program plans and activities, coordinating special projects; ensuring adherence to multiple program regulations and policies; establishing goals and objectives for supervisors and work groups; developing and implementing local policies, and procedures necessary to ensure efficiency in operations, accessing multiple program performances and compliance, developing and implementing best practices.
Monitors and analyzes the effectiveness of service delivery to include the preparation of reports; remains abreast of current statewide policy initiatives and best practices; assists with strategic planning, research studies, and special projects.
Responsible for the effective supervision and administration to include budget preparation and monitoring expenditures, staff development and training, succession planning, performance management, employee relations, prioritizing and assigning work and related activities; evaluates resources needs, and manages the effective deployment of resources.
Evaluates effectiveness of programs and services offered; recommends changes; provides final decision for all divisional matters.
Provides information sessions to outside groups upon request.
Participates in civil defense and community activities.
Serves as liaison to federal, state, and local agencies, communities, professional boards and task force group; collaborates with other agencies to develop and coordinate resources to establish effective working relationships; and safeguards the confidentiality of the program and program participants.
Reviews and evaluates program performance to ensure proper implementation and assists subordinates in difficult or complicated cases; interprets policy and advises subordinates, as necessary.
Performs other related work as required.
Individual assignments will be determined by supervisor based on current workload and department needs.
Knowledge, Skills & Abilities PERFORMANCE INDICATORS Knowledge of Job: Has thorough knowledge of local, State and federal laws, ordinances, rules and regulations governing multiple benefit programs.
Has thorough knowledge of the policies, procedures, rules and regulations of multiple benefit programs, as administered through Social Services programs.
Has thorough knowledge of social work principles, techniques and practices and their application to multiple benefit casework problems.
Has thorough knowledge of the forms, documents and manuals associated with multiple benefit programs.
Has considerable knowledge of other programs administered through the Public Welfare Department, and through community human services agencies or volunteer groups.
Has considerable knowledge of the social and economic factors in the community.
Has considerable knowledge of the principles of supervision, organization and administration.
Has general knowledge of the principles, methods, and techniques of public administration.
Has general knowledge of the literature, trends and developments in the field of human services administration.
Is able to plan, direct and coordinate the work of subordinate employees.
Is able to use common office machines, including computer-driven word processing programs.
Is able to compile technical information from a variety of sources and prepare clear and concise reports.
Is able to exercise considerable initiative and independent judgment in analyzing and applying standards to a variety of situations.
Is able to explain rules, regulations and policies of multiple benefit programs in terms understood by applicants and the general public.
Is able to exercise considerable tact, courtesy and discretion in contact with program applicants and clients, and the general public.
Is able to exercise considerable discretion in handling confidential files.
Is able to establish and maintain effective working relationships as necessitated by work assignments.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities.
Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility.
Maintains high quality communication and interacts within department and division, and with co- workers and the general public.
Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions.
" Dependability: Assumes responsibility for doing assigned work and meeting deadlines.
Completes assigned work on or before deadlines in accordance with directives, City policy, standards and prescribed procedures.
Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.
Attendance: Attends work regularly and adheres to City policies and procedures regarding absences and tardiness.
Provides adequate notice to higher management with respect to vacation time and time- off requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities.
Strives to anticipate work to be done and initiates proper and acceptable direction for completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility.
Identifies problems or situations as they occur and specifies decision objectives.
Identifies or assists in identifying alternative solutions to problems or situations.
Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors.
Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same.
Questions such instruction and direction when clarification of results or consequences are justified, i.
e.
, poor communications, variance with city policy or procedures, etc.
Offers suggestions and recommendations to encourage and improve cooperation between all staff persons within the department.
Relationships with Others: Shares knowledge with supervisors and staff for mutual and departmental benefit.
Contributes to maintaining high morale among all department employees.
Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the general public so as to maintain good will toward the department and project a good departmental image.
Tactfully and effectively handles requests, suggestions and complaints from other departments and persons to maintain good will within the city.
Interacts effectively with fellow employees, program clients, Director of Social Services, professionals and the public.
Coordination of Work: Plans and organizes daily work routine.
Establishes priorities for the completion of work in accordance with sound time-management methodology.
Avoids duplication of effort.
Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.
Attends meetings, planning sessions and discussions on time.
Implements work activity in accordance with priorities and estimated schedules.
Maintains a calendar for meetings, deadlines and events.
Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the city and various regulatory agencies.
Sees that the standards are not violated.
Maintains a clean and orderly workplace.
Planning: Plans, directs and uses information effectively in order to enhance activities and production of the department.
Knows and understands the expectations of the city regarding the activities of the division and works to see that these expectations are met.
Designs and formulates ways, means and timing to achieve the goals and objectives of the department and the division.
Within the constraints of city policy, formulates the appropriate strategy and tactics for achieving division and departmental objectives.
Organizes, arranges and allocates manpower, financial and other designated resources in an efficient and effective way so as to achieve the goals and objectives of the division and department.
Organizing: Organizes work and that of subordinate staff well.
Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all city and department matters affecting them and/or of concern to them.
Staffing: Works with other department officials and management to select and recommend employment of personnel for the division who are qualified both technically and philosophically to meet the needs of the division and the department.
Personally, directs the development and training of division personnel in order to ensure that they are properly inducted, oriented and trained.
Leading: Provides a work environment which encourages clear and open communications.
Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied.
Provides adequate feedback to staff so that they know whether their performance levels are satisfactory.
Commends and rewards employees for outstanding performance yet does not hesitate to take disciplinary action when necessary.
Exercises enthusiasm in influencing and guiding others toward the achievement of department goals and objectives.
Controlling: Provides a work environment, which is orderly and controlled.
Coordinates, audits, and controls manpower and financial resources efficiently and effectively.
Coordinates, audits and controls the utilization of materials and equipment efficiently and effectively.
Has a clear and comprehensive understanding of city standards, methods and procedures.
Delegating: Assigns additional duties to staff as necessary and/or appropriate in order to meet division goals, enhance staff abilities, build confidence on the job and assist staff members in personal growth.
Has confidence in staff to meet new or additional expectations.
Decision Making: Uses discretion and judgment in developing and implementing courses of action affecting the division.
When a particular policy, procedure or strategy does not appear to be achieving the desired result, moves decisively and definitively to develop and implement alternatives.
Creativity: Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of the division and the department.
Employs imagination and creativity in the application of duties and responsibilities.
Is not averse to change.
Human Relations: Strives to develop and maintain good rapport with all staff members.
Listens to and considers suggestions and complaints and responds appropriately.
Maintains the respect and loyalty of staff.
Policy Implementation: Has a clear and comprehensive understanding of city policies regarding the division, department and City function.
Adheres to those policies in the discharge of duties and responsibilities and ensures the same from staff.
Policy Formulation: Keeps abreast of changes in operating philosophies and policies of the city and continually reviews division policies to ensure that any changes in city philosophy or practice are appropriately incorporated.
Also understands the relationship between operating policies and practices and department morale and performance.
Works to see that established policies enhance same.
Education, Experience & Special Requirements EDUCATION & EXPERIENCE Bachelor's degree in sociology, human services or a related field, and 5 to 7 years of experience in human services program eligibility or case management work, including a minimum of 5 years of experience in a supervisory capacity; or any equivalent combination of education and experience.
SPECIAL REQUIREMENTS An acceptable general background check to include a local and state criminal history check and sex offender registry check.
Individuals in this position cannot be listed as having a founded child abuse or neglect complaint.
A valid driver’s license with an acceptable driving record.
In the event of a declared emergency in the city of Portsmouth, individuals in this position are required to work shelter duty and may be called on to perform duties as required to provide for the safety and care of the citizens of the community.
Physical Demands MINIMUM QUALIFICATIONS OR STANDARDS REQUIREDTO PERFORM ESSENTIAL JOB FUNCTIONS Physical Requirements: Must be physically able to operate a variety of automated office machines, which include computers, calculators, copiers, facsimile machines, etc.
Must be able to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Sedentary Work involves sitting most of the time, but may involve walking or standing for periods of time.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information.
Includes giving instructions, assignments and/or directions to subordinates or assistants.
Language Ability: Requires the ability to read a variety of correspondence, reports, records, forms, statistical summaries, policy manuals, etc.
Requires the ability to prepare reports, correspondence, records, forms, etc.
, using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style.
Requires the ability to speak before groups of people with poise, voice control and confidence.
Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions.
Must be able to communicate effectively and efficiently in a variety of technical or professional languages, including legal, medical and insurance terminology.
Numerical Aptitude: Requires the ability to utilize mathematical formulas, to add and subtract, multiply and divide.
Must be able to utilize decimals and percentages; and interpret graphs.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using automated office equipment.
Manual Dexterity: Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc.
Must have minimal levels of eye/hand/foot coordination.
Color Discrimination: Does not require the ability to differentiate between colors and shades of color.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions.
Must be adaptable to performing under minimal levels of stress when confronted with persons acting under stress.
Physical Communication: Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear).
AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS The City of Portsmouth is an Equal Opportunity Employer.
ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities.
Prospective and current employees are invited to discuss accommodations.
This is a class description and not an individual position description.
A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification, but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer