Real Time Crime Center Technician

General Statement of the Job & Essential Functions Under general supervision, responsible for monitoring the security camera systems throughout the city to serve as a resource to police officers and detectives.
Reports to a Police Sergeant.
Essential Job Functions Monitors and operates an integrated computer system (Command Central Aware) that combines live camera feeds, computer aided dispatch and the police radio system.
Identify activity or behavior which necessitates a police response, such as fights/assaults in progress, crowd monitoring, etc.
; observing calls for service in progress to provide additional information to responding units; and monitoring officers engaged in traffic stops and other activities to direct additional resources as needed.
Maintains awareness of police units and calls for service to track evolving situations, identification of possible suspects, and suspect vehicles, locating fleeing suspects, and relays information when on-scene personnel are unable to do so.
Performs technology-based investigative work in real-time to support communications dispatch of calls for service and the response to those calls by public safety units; monitors camera systems and license plate readers relating to in progress situations and communicates with police resources utilizing police radios, phones, and the computer aided dispatch system (CAD).
Reviews archived camera feeds, license plate data and other digital evidence to assist detectives in solving crimes.
Collects relevant information and make timely decisions central to police responses while working in a multifaceted technology driven environment.
Duties include monitoring, operating, and interpreting multiple interactive software systems, examining relevant videos, uploading video to evidence repositories, and authoring supplemental incident reports.
Answers phone calls during the shift for a variety of informational or technical issues and questions.
Maintains daily, weekly, or monthly operational reports.
Prepares and writes police reports in the Records Management System (RMS) to accurately document information.
Assists officers and investigators with criminal researching needs.
Accesses servers and storage media to locate specific video footage for investigators and officers.
May be required to testify in court.
Performs other duties as assigned.
Individual assignments will be determined by supervisor based on current workload and department needs.
Knowledge, Skills & Abilities Knowledge of Job: Has some knowledge of criminal theory and practice, police department organizational structure, familiarity with reporting system protocols.
Has some knowledge of policies, procedures and organization functions of the City and Police Department.
Has some knowledge of the geographic and socioeconomic layout of the city.
Has some knowledge of personal computers to include word processing and linking software.
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Has some knowledge of the standard practices, materials, techniques and equipment associated with criminal activity.
Is able to evaluate crime trends, keep up with current information, perform security assessment, and identify community concerns.
Is able to prepare clear and comprehensive reports.
Is able to exercise independent judgment and discretion.
Is able to gather, analyze and interpret data for reports.
Is able to communicate effectively orally and in writing.
Is able to establish and maintain effective working relationships as necessitated by work assignments.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities.
Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility.
Maintains high quality communication and interacts with all co-workers and the general public.
Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions.
" Dependability: Assumes responsibility for doing assigned work and for meeting deadlines.
Completes assigned work on or before deadlines in accordance with directives, city policy, standards and prescribed procedures.
Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.
Attendance: Attends work regularly and adheres to city policies and procedures regarding absences and tardiness.
Provides adequate notice to superiors with respect to vacation time and time-off requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meeting job responsibilities.
Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.
Judgment: Exercises initiative, discretion and analytical and independent judgment in areas of responsibility.
Identifies problems or situations as they occur and specifies decision objectives.
Identifies or assists in identifying alternative solutions to problems or situations.
Implements decisions with a minimum of errors in accordance with prescribed policies and procedures.
Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same.
Questions such instruction and direction when clarification of results or consequences are justified i.
e.
, poor communications, variance with city policy or procedures, etc.
Relationships with Others: Shares knowledge with supervisor for mutual and city benefit.
Contributes to maintaining high morale among all city employees.
Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, to perpetuate city and departmental goals and objectives.
Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the city.
Emphasizes the importance of maintaining a positive image within the city.
Interacts effectively with fellow employees, professionals, supervisor, other agencies and the general public and exercises considerable tact and courtesy.
Coordination of Work: Plans and organizes daily work routine.
Establishes priorities for the completion of work in accordance with sound time-management methodology.
Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.
Attends meetings, planning sessions and discussions on time.
Implements work activity in accordance with priorities and estimated schedules.
Maintains a calendar for meetings and deadlines.
Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the city and various regulatory agencies.
Sees that the standards are not violated.
Maintains a clean and orderly workplace.
Education, Experience & Special Requirements Requires a high school diploma or equivalent and experience in camera system monitoring to include security cameras, CCTV’s, business security cameras and surveillance cameras.
Has 1 -2 years of experience with security management, including storing and retrieving video files and experience using a two-way police radio using computers.
Special Requirements Requires a comprehensive background investigation to include a local, state and federal criminal history check, and sex offender registry check.
Hours of work include rotating shifts on weekdays, holidays and weekends.
In the event of a declared emergency in the city of Portsmouth, individuals in this position are required to work and may be called on to perform duties as required to provide for the safety of citizens.
Physical Demands Physical Requirements: Must be physically able to operate a variety of machinery and equipment including a two-way radio, typewriter, calculator, copier, fax machine, computer etc.
; and general law enforcement equipment.
Must be physically able to operate a motor vehicle.
Must be able to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Physical requirements of the job are those rated for Sedentary Work, but may involve walking or standing for periods of time.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information.
Includes receiving and providing instructions, assignments and/or directions.
Language Ability: Requires the ability to read a variety of reports, records, forms, statistical information, invoices, memorandums, etc.
Requires the ability to prepare reports, records, correspondence, forms, etc.
, using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style.
Requires the ability to speak before groups of people with poise, voice control and confidence.
Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.
Requires the ability to assess critical situations and establish methods to resolve such situations.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions.
Must be able to communicate effectively and efficiently in a variety of technical or professional languages including legal and medical terminology, and emergency response codes.
Numerical Aptitude: Requires the ability to utilize mathematical formulas.
Must be able to add, subtract, multiply and divide, utilize decimals and percentages, and interpret graphs.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using automated office equipment, general law enforcement equipment, etc.
Must be able to operate a motor vehicle.
Manual Dexterity: Requires the ability to handle a variety of items, office equipment, computer keyboards, switches, etc.
Must have minimal levels of eye/hand/foot coordination.
Color Discrimination: Requires the ability to differentiate between colors and shades of color.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions.
Must be adaptable to performing under stress when confronted with emergency situations.
Physical Communication: Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear).
Must be able to communicate via two-way radio.
AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS The City of Portsmouth is an Equal Opportunity Employer.
ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities.
Prospective and current employees are invited to discuss accommodations.
A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification, but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
FLSA Status: Non-Exempt EEO Cat: 3