Case Manager -Shelter Plus

General Statement of the Job & Essential Functions GENERAL STATEMENT OF JOB Under general supervision, performs case management, service coordination, screening and assessments for mentally ill, co-occurring, substance abuse, HIV+/AIDS and chronically homeless individuals.
Work involves identifying individuals who meet criteria for the Shelter Plus CoC program.
Once an individual is accepted into the Shelter Plus CoC program case manager assists individual in meeting needs; assisting with finding safe and affordable housing, coordinating available resources and monitoring service delivery.
Employee serves as a primary case manager in providing supportive counseling and intervention.
Work involves ensuring the physical, mental, medical and social well-being of the individual.
Employee documents individuals' progress and maintains records in accordance with program policies and procedures.
Employee transports consumers.
Employee prepares program reports.
Reports to the Program Administrator.
ESSENTIAL JOB FUNCTIONS Provides consultation to consumers to assess their social, health, and vocational needs; assists consumers' in obtaining information regarding appropriate community services programs and makes referrals to those programs.
Implements goals and objectives by linking consumer to appropriate services; transports individuals in program in pursuit of living arrangements.
Conducts consumer pre-screening and intake interviews.
Conducts monthly housing inspections.
Conducts annual and/or as needed HQS inspections.
Acts as liaison between landlords, residents and/or agency.
Monitors mental status of consumers through home/office visits; records observations; evaluates and monitors progress through service delivery.
Ensures that any children in program are getting their needs met.
Works with the Portsmouth Homeless Hotline and other Shelter Plus CoC agencies regarding the rights and needs of homeless citizens and to assist with ending chronic homelessness in Portsmouth.
Plans workshops/training/meetings related to developing programs that meet consumers' needs.
Attends program, agency and PCAN case reviews.
Ensures that departmental policies and procedures are followed.
Ensures that HUD Grant policies and procedures are followed.
Responds orally or in writing to inquiries from general public/prospective consumers regarding program goals and objectives.
Prepares statistical and financial reports and presents findings to supervisor.
Enters required information into EHR and HMIS databases.
Attends related training/workshops.
Performs other related work as required.
Knowledge, Skills & Abilities PERFORMANCE INDICATORS Knowledge of Job: Has considerable knowledge of the principles, practices, and techniques of psychosocial rehabilitation, crisis intervention, case management, and mental health issues.
Has considerable knowledge of the literature, trends and developments in the field of psychosocial rehabilitative services.
Is skilled in promoting the integration of services for psychosocial rehabilitation among a variety of service agencies.
Is skilled in assisting, coordinating, and supervising the activities of mentally ill consumers.
Is able to use standard office equipment, including a telephone, calculator, copier, facsimile, etc.
Is able to compile information from a variety of sources and prepare clear and concise reports.
Is able to respond quickly and effectively in a variety of emergency and nonemergency situations.
Is able to effectively express ideas orally and in writing.
Is able to exercise considerable discretion in handling confidential files and cases.
Is able to establish and maintain effective working relationships as necessitated by work assignments.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities.
Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility.
Maintains high quality communication and interacts with co-workers, consumers and the general public.
Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions.
" Dependability: Assumes responsibility for doing assigned work and for meeting deadlines.
Completes assigned work on or before deadlines in accordance with directives, DBHS policy, standards and prescribed procedures.
Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.
Attendance: Attends work regularly and adheres to DBHS policies and procedures regarding absences and tardiness.
Provides adequate notice to higher management with respect to vacation time and time-off requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities.
Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a general level of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility.
Identifies problems or situations as they occur and specifies decision objectives.
Identifies or assists in identifying alternative solutions to problems or situations.
Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors.
Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same.
Questions such instruction and direction when clarification of results or consequences are justified i.
e.
, poor communications, variance with DBHS policy or procedures, etc.
Relationships with Others: Shares knowledge with supervisor for mutual and DBHS benefit.
Contributes to maintaining high morale among all consumers and DBHS employees.
Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, to project a good DBHS image.
Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will.
Emphasizes the importance of maintaining a positive image within the department and surrounding regions.
Interacts effectively with fellow employees, program consumers, supervisors, professionals and the general public.
Coordination of Work: Plans and organizes daily work routine.
Establishes priorities for the completion of work in accordance with sound time-management methodology.
Avoids duplication of effort.
Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.
Attends meetings, planning sessions and discussions on time.
Implements work activity in accordance with priorities and estimated schedules.
Maintains a calendar for meetings and deadlines.
Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the department and various regulatory agencies.
Sees that the standards are not violated.
Maintains a clean and orderly workplace.
Education, Experience & Special Requirements EDUCATION & EXPERIENCE Requires a Bachelor’s Degree in Social Work, Psychology, Education or a related human services field and 1-3 years related experience to include 1 year working in mental health; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
CSAC and MA preferred.
SPECIAL REQUIREMENTS Requires a professional certification in the State of Virginia as a Qualified Mental Health Professional (QMHP) Adult or Child or QMHP Eligible (QMHP).
An acceptable general background check to include a local, state, and federal criminal history check and sex offender registry check.
Must possess Red Cross First Aid and CPR certifications or have the ability to obtain certifications within 90 days from date of hire and maintain them as a condition of employment.
A valid driver’s license with an acceptable driving record.
Individuals in this position cannot be listed as having a founded child use or neglect complaint.
Physical Demands MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS Physical Requirements: Must be physically able to operate a variety of automated office equipment which includes telephones, calculators, copiers, computer terminals, facsimile, etc.
Must be able to exert up to 20 pounds force occasionally and up to 50 pounds to lift, carry, push, pull or otherwise move objects or resisting individuals.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information.
Includes giving assignments and/or directions to unit members, volunteers or assistants.
Includes receiving instructions from immediate supervisor.
Language Ability: Requires the ability to read a variety of correspondence, reports, documents, analyses, etc.
Requires the ability to prepare institutional application packages, social histories, referrals, intakes, consent forms, reports, and summaries, using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style.
Requires the ability to interact with individuals and groups of people with poise, voice control and confidence.
Intelligence: Requires the ability to apply principles of logical thinking to define problems and emergencies, collect data, establish facts, and draw valid conclusions; to interpret a variety of technical or medical instructions in verbal or written form.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions.
Must be able to communicate effectively and efficiently in a variety of medical or professional languages, including counseling terminology.
Numerical Aptitude: Requires the ability to add and subtract, multiply and divide.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using automated office equipment.
Manual Dexterity: Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc.
Must have minimal levels of eye/hand/foot coordination.
Sensory Discrimination: Does not require the ability to differentiate between colors and shades of color.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions.
Must be adaptable to performing under stress when confronted with persons acting under stress.
Physical Communication: Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear).
Must be able to communicate via telephone.
AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS The City of Portsmouth is an Equal Opportunity Employer.
ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities.
Prospective and current employees are invited to discuss accommodations.
This is a class description and not an individual position description.
A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification, but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.