As a Social Media Specialist and E-Commerce Administrator, your role is to effectively manage and enhance the online presence of the parts department through strategic social media promotion and efficient e-commerce administration.
This position requires a combination of marketing acumen, social media expertise, and e-commerce management skills.
The ideal candidate will be responsible for driving brand awareness, engagement, and sales through various online channels.
Key Responsibilities:
* *Social Media Strategy:*
* Work with the Marketing team to help develop and implement a comprehensive social media strategy aligned with the overall marketing goals and business objectives.
* Create engaging and shareable content across social media platforms to increase brand visibility and foster community engagement.
* Regularly visit industry relevant social media chat rooms for opportunities to answer questions and promote the East Coast parts department.
* *Content Creation:*
* Generate creative and compelling content, including graphics, videos, and written materials, to support social media campaigns and promotions.
* Collaborate with the marketing team to ensure consistency in brand messaging across all online channels.
* *Community Management:*
* Monitor and respond to comments, messages, and mentions on social media platforms.
* Foster a positive online community by engaging with followers, addressing inquiries, and resolving customer issues promptly.
* *E-Commerce Administration:*
* Work with the E-Commerce manager to ensure the accuracy of listings on our parts dept website.
Work with Parts Dept management to write effective listing summaries for use on the e-commerce platforms.
* Help optimize the online shopping experience to enhance customer satisfaction and increase conversion rates.
* Work with phone sales team to create opportunities for increased sales.
* *Customer Relationship Management (CRM):*
* Implement and maintain effective CRM strategies to build and nurture customer relationships.
* Leverage customer data to personalize marketing efforts and improve the overall customer experience.
* *Collaboration with Cross-Functional Teams:*
* Work closely with marketing, sales, and customer service teams to ensure a cohesive online presence and a seamless customer journey.
* Collaborate with influencers and affiliates to amplify ECTTS parts brand reach.
* Attend Industry related trade shows and speak to people to help promote the ECTTS parts dept.
Create social media content specifically promoting those said shows.
Qualifications and Skills:
* Proven experience in social media management and e-commerce administration.
* Familiarity with popular social media and e-commerce platforms.
* Strong analytical and data interpretation skills.
* Excellent written and verbal communication skills.
* Creative thinking and ability to develop engaging content.
* Detail-oriented with excellent organizational and multitasking abilities.
Benefits include:
* Competitive Salary
* Employer paid medical benefits
* Company match 401k
* Paid Time off accrues from hire date
* Significant opportunities for advancement due to continued company growth
Job Type: Full-time
Pay: $19.
89 - $23.
95 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Ability to Relocate:
* Portsmouth, VA 23701: Relocate before starting work (Required)
Work Location: In person
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