Patient Care Coordinator (PCC)

Welcome to *Beltone Southside*, where kindness matters and you can enjoy what you do in a place where YOU make a difference every day! *Beltone Southside *is a Private Hearing Healthcare practice with 8 offices on the Southside of Hampton Roads.
We are seeking to hire a sales driven and motivated individual to manage the front office, create appointment opportunities through telemarketing calls, and represent our practice with professionalism.
Responsibilities: * Promote sales by actively attracting new patients to the office through heavy outbound dialing * Confer with incoming patients to generate referrals for patient hearing health outreach * Act as first point of contact for incoming patients; troubleshoot minor hearing aid issues * Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software * Execute routine bank deposits and credit transactions; manage petty cash account * Package and ship supplies and equipment * Determine specific patient insurance coverage by working directly with insurance companies * Order and maintain appropriate and approved office supplies * Clean and Troubleshoot Hearing Aids Qualifications * Understanding of current marketing promotions * Willingness to make extensive outbound dials * Understanding of current HIPAA laws is a plus * Strong interest in patient care and hearing health * High School Diploma or GED * At least one year of front office experience * Telemarketing and inside sales experience a plus * Exceptional professionalism, strong verbal and written communication skills * Outstanding planning and organizational skills * Superior multi-tasking and strong time management ability * Ability to work independently Office Locations: * Virginia Beach - Pembroke * Virginia Beach - Great Neck * Chesapeake - Western Branch * Chesapeake - Battlefield * Norfolk - Tidewater Drive * Suffolk - Godwin Boulevard * Kill Devil Hills, NC * Elizabeth City, NC Office Hours: * Monday - Thursday: 8:45 - 5:00 * Friday: 8:45 - 2:00 Benefits: * On Site Comprehensive Training.
* Health, Dental and Vision Insurance.
* Vacation Time, Sick Time, and Major Holidays Off * Your Birthday Off * Aflac Plans Available * Long Term Disability * 401(K) With a 3% Match * Opportunity for Growth and Promotions Job Type: Full-time Benefits: * 401(k) matching * Dental insurance * Disability insurance * Gym membership * Health insurance * Opportunities for advancement * Paid time off * Vision insurance Schedule: * Monday to Friday Work setting: * In-person Application Question(s): * Do you have reliable transportation to commute between offices as needed? * What interests you in helping people hear better? Experience: * Front desk: 1 year (Required) License/Certification: * Highschool Diploma or Equivalent (Required) Work Location: In person