Job Category: Marketing
Requisition Number: PLAYE001902
Posting Details
Posted: December 19, 2023
Full-Time
Locations
Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA
Job Details
Description
Position Summary: Responsible for assisting casino guests with player card enrollment and players club services by ensuring guests receive friendly and efficient customer service.
Essential Job Functions:
Enrolls new casino guests in Players club rewards program
Promote the success of the Players Club by explaining the program to guests and demonstrating the value and benefits of the club.
Knowledgeable of all casino and hotel marketing and non-marketing events
Works with VIP services to better serve guests and resolving guest concerns or complaints when necessary
Assists in execution of promotions, programs and drawings as requested by Marketing
Provides general event and Entertainment support as directed by Marketing
Attends and participates in marketing related events
Performs all other duties as assigned
Qualifications:
Must be 21 years or older
High school diploma or equivalent.
Willing to represent the company core values of Fun, Service, Integrity and Respect at all times
Possess a positive attitude that encourages participation and enthusiasm by others
Be comfortable speaking in public, approaching and interacting with guests
Have a strong knowledge of company culture
Ability to communicate effectively with team members and guests
Ability to work flexible shifts and days of the week, including nights, holidays and weekends
Dependable and self-motivated
Working Conditions:
Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
Must occasionally lift up to 25 pounds
Frequently required to stoop, crouch or kneel
Ability to interact with others while maintaining a courteous and positive demeanor
Must be able to be constantly exposed to casino-related environmental factors, including, but not limited to secondhand smoke and excessive noise
Must be able to remain in a stationary position for a majority of an entire shift.
Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 10 lbs.
, twist at the waist and shoulders, and have finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
Ability to work flexible shifts and days of the week, including holidays.
Certifications, Licenses, and/or Registrations:
Gaming license/registration as required by the Virginia Lottery.
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