Assistant Call Center Manager

Summary Title: Assistant Call Center Manager ID: 1023 Location: Chesapeake, VA Department: Marketing Description Mr.
Rogers Windows is looking for an Assistant Call Center Manager.
The purpose of the Call Center is to convert leads into appointments with homeowners interested in our products.
We're not a big Call Center, but we are big on taking care of our employees who are the reason for our success.
Our Call Center is a busy and fun department with a compassionate culture.
Schedule: Monday – Friday 10a-7p Alternating Saturdays 8:00am – 3:00pm in office & evenings and weekends on call Responsibilities: Manage scheduling calendar Complete administrative tasks Coach agents on Sales Process Provide One on One coaching Monitor, Calibrate and Pull calls Provide encouragement, stimulation, energy reinforcement, recognition Ensure leads are entered, updated and sourced accurately Monitor and enforce Call Center work schedules Ensure Production numbers are updated and accurate Enforce the Call Center rules and regulations Confirm appointments Act as a back-up to phone agents Serve as Manager on Duty as needed On Call alternating evenings and weekends to assist Design Consultants with appointments and check messages Qualifications: This is not a remote position.
Must have reliable transportation to the Greenbrier area of Chesapeake each day.
3+ years' experience working in a Call Center 2+ years' experience Supervising in a Call Center High School diploma or equivalent Experienced with Google Drive Excellent written and verbal communication skills Ability to create a motivated culture for high performing Inside Sales Agents Ability to work Monday - Friday 10am - 7pm, alternating Saturdays 8:00am-3:00pm and On-Call (work from home) assisting our Design Consultants as needed (alternating weeknights and weekends).
Benefits Medical Dental Vision 401k PTO Salary + bonus = $53,000 - $65,000 annually Responsibilities: Manage scheduling calendar Complete administrative tasks Coach agents on process and provide one on one coaching Monitor, calibrate and pull calls Provide encouragement, stimulation, energy reinforcement and recognition Ensure calls are entered, updated and sourced accurately Monitor and enforce work schedules and rules Ensure production numbers are updated and accurate Confirm appointments Act as a back-up to phone agents Serve as Manager on Duty as needed On Call alternating evenings and weekends to assist as needed Qualifications: This is not a remote position.
3+ years' experience working in a Call Center 2+ years' experience Supervising in a Call Center High School diploma or equivalent Experienced with Google Drive Excellent written and verbal communication skills Ability to create a motivated culture for high performing Agents Ability to work Monday - Friday 10am - 7pm, alternating Saturdays 8a-3p and On-Call (work from home) assisting needed on alternating weeknights and weekends.
Schedule: Monday – Friday 10a-7p Alternating Saturdays 8a-3p On Call alternating evenings and weekends Benefits Medical Dental Vision 401k PTO Salary + bonus = $53,000 - $65,000 annually