Entry level position, Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally.
Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments.
(Currently 12 hospitals and 4 FSEDs).
External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization.
Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations.
Will assist with training new employees at your level and additional duties as assigned.
Previous healthcare and multi-line phone experience preferred.
Understanding of medical terminology preferred.
Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity.
Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
Keywords: Indeed, Talroo-Allied Health, Monster
Entry level position, Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally.
Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments.
(Currently 12 hospitals and 4 FSEDs).
External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization.
Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations.
Will assist with training new employees at your level and additional duties as assigned.
Previous healthcare and multi-line phone experience preferred.
Understanding of medical terminology preferred.
Entry level position, Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally.
Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments.
(Currently 12 hospitals and 4 FSEDs).
External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization.
Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations.
Will assist with training new employees at your level and additional duties as assigned.
Previous healthcare and multi-line phone experience preferred.
Understanding of medical terminology preferred.
High School Grad or Equivalent
Call Center 1 year
Computer/Keyboard Skills 1 year
Healthcare 1 year
Customer Service 1 year
Technology/Computer
Speaking
Service Orientation
Microsoft Office
Communication
Active Listening
Whatsapp
