POSITION OVERVIEW: This position involves high guest contact and presents the first point of contact for our future guests.
The position will provide a high-level administrative support to the property by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
This position will also maintain a calendar of sales and administrative events and ensure that the office is organized and efficiently managed.
This industry functions seven (7) days a week, twenty-four (24) hours a day.
Regular attendance in accordance with company standards is essential for success in this position.
EDUCATION & EXPERIENCE:
High School Graduate or General Education Degree (GED): or Work Equivalent.
College degree preferred.
Computer Skills: Must be technologically savvy and proficient in Microsoft Office including Word, Excel and PowerPoint.
The ability to easily adapt to new technologies and systems is required.
Minimum of 1-2 years of experience in sales, customer service related position or hotel experience preferred.
Able to solve problems and make sound business decisions.
Knowledge of general sales techniques.
Effective business writing skills.
QUALIFICATIONS:
Good understanding of the English language.
Good communication skills both written and verbal.
Exert physical effort in lifting/transporting at least 25 pounds.
Push/pull carts and other equipment up to 100 pounds.
Endure various physical movements throughout the work areas.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Work environment - Sales office, banquet rooms, and all areas of the hotel.
Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
Must be able to stand and exert well-paced mobility for up to 8-hours in length.
Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
JOB RESPONSIBILITIES:
Be in proper uniform, with nametag.
Maintain positive guest relations at all times.
Work to resolve guest complaints, ensuring guest satisfaction.
Communicate effectively with guests as well as team members
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
Be familiar with all local attractions/activities to respond to guest inquiries accurately.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
Promote awareness of brand image internally and externally.
Gather materials and assemble information packages (e.
g.
, brochures, promotional materials).
Use sales techniques that maximize revenue while maintaining existing guest loyalty.
Enter, retrieve, reconcile, and verify information (e.
g.
, commissions, leads, third parties) in software involved in the sales process.
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Make regular reports to the management of the hotel regarding sales details
Ascertaining that both the management of the hotel as well as the clients are happy with the contract
Maintain guest confidentiality at all times.
Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency.
Must act as quickly and responsibly as possible to return the building to its normal operating status.
Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures.
As well as the brand standards, policies and procedures.
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities.
Instead, it is provided as a general overview of the expectations for the position.
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