*Major Tasks, Responsibilities and Key Accountabilities*
* Assist customers in the showroom, and on the phone, who need information and assistance in finding their ideal countertop
* Educate customers through detailed product explanations and descriptions
* Enter into CRM the details of customer calls and scheduled visits resulting from marketing or referrals
* Ensure that customer service and satisfaction is “white-glove” as we go the extra mile to meet our customers’ needs; provide superior hospitality while our guest is in-house (i.
e.
, greet, offer refreshments, hold doors, etc)
* Stay up-to-date on latest design trends by seeking to learn about products, the countertop and construction industry, and the larger design community
* Maintain records around showroom traffic (i.
e.
, sign-in sheets, Idea Forms, Final Selection Forms)
* Assist with keeping photos current for inventory
* Manage phone reception
* Help coordinate and schedule customer deliveries
* Maintain sample room, built-in displays, and showroom cleanliness
* Complete all other duties, as assigned
*Nature and Scope*
Reports to the Branch Manager
*Job Requirements*
Requires 0% travel
*Education Required*
High School diploma or equivalent
*Years of Relevant Experience*
0-5+ years’ experience in Sales
Stone industry experience highly preferred
Retail / showroom experience highly preferred
*Knowledge, Skills, Abilities & Competencies*
· Excellent interpersonal skills
· A passion for fashion, design, and visual trends
· Proven track record of developing strong working relationships with team members
· Exceptional verbal skills
· Must be self-driven, personable, social, and have a positive attitude
Job Type: Part-time
Pay: From $20.
00 per hour
Shift:
* Day shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Experience:
* Sales: 1 year (Preferred)
* Customer Service: 3 years (Preferred)
Work Location: In person
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