JOB SUMMARY:
The purpose of the Service Coordinator is to maintain SFS’s office management activities for the Service department, this includes scheduling and answering phones to ensure profitability and customer satisfaction for the department.
ESSENTIAL JOB DUTIES:
Schedule service calls with customers.
Coordinate the necessary equipment/materials accordingly.
Schedule emergency service with customers.
Create Technician schedules.
Schedule all necessary subcontractors, lifts as required.
Work with the Service Operations Manager to review reports and upload them for customer access.
Communicate system impairments and service requests to the appropriate Manager.
Communicate with internal and external customers in a professional manner.
Provide backup assistance on phones for administrative assistance.
Communicate with internal and external customers in a professional manner.
Other duties as assigned.
QUALIFICATIONS
The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications, and Experience may meet the job qualifications.
Education, Training, and Certifications:
HS Diploma or equivalent required.
Associate degree preferred.
Experience, Knowledge, and Skill Requirements:
1-year scheduling facility services experience, preferred.
1 year of professional computer skills.
Efficient time management skills developed organizational skills and the ability to prioritize initiatives and business goals.
Demonstrated critical thinking skills.
Collaborator and ability to work with all levels of employees.
Strong diligence and accuracy
Communication Skills:
Must have the ability to effectively read, write and communicate in English with employees and customers.
Strong interpersonal, written, and oral communication skills.
Systems and Software Skills:
Ability to operate a computer, and use Microsoft Office required.
Experience with SalesForce preferred.
Other Qualifications:
Valid driver’s license with acceptable driving record required.
Must be able to comply with SFS’s Drug and Alcohol Policy and Background screening requirements, which may also include customer-specific requirements based on the contractual agreement.
Up to 10% of travel
PHYSICAL & WORK ENVIRONMENT REQUIREMENTS
Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
Physical Requirements:
While performing the duties of this job, the employee is required to sit for long periods.
The employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.
Employees will frequently be required to drive and walk for periods.
Work Environment:
Employees will consistently be required to work indoors in an office setting, work alone, and with others.
Employees will occasionally be required to work outside and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards, and noise.
Employees must occasionally wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law.
We are an Equal Opportunity, Affirmative Action employer.
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